Listar por autor "Rengifo Bazan, Odar Renzo"
Mostrando ítems 1-1 de 1
-
ITIL para la mejora de la gestión de problemas del área Multi Vendor Services – IBM Perú 2017
Rengifo Bazan, Odar Renzo (Universidad César Vallejo, 2017)Acceso abiertoThe present study details the evaluation, analysis and improvement of problem management by applying the ITIL methodology, specifically to the problematic of the problem management processes of the Multi Vendor Services ...