Accessibility Strategies to Information to Strengthen the Quality of Service of a University

Abstract

The modernization of governmental systems through digitization is a matter of utmost importance today. This shift towards digital aims to update and improve the quality of services they provide to citizens. Therefore, this research has the general objective of proposing accessibility strategies to information to strengthen the quality of service at the UEA in Ecuador, 2023. Methodologically, it is framed in a positivist paradigm, quantitative approach, with a non-experimental design, a descriptive cross-sectional design was used, which involved measuring the variables once and analyzing the results at a specific time. In this context, the study population consisted of 1,343 undergraduate students from the Faculty of Life Sciences at the UEA, including the careers of Environmental Engineering, Tourism, and Biology. The sample calculation yielded a total of 371 students. The distribution of these students is as follows: 175 students of Environmental Engineering, of which 75 are men and 100 are women; 73 students of Tourism, of which 20 are men and 53 are women; and 123 students of Biology, of which 44 are men and 79 are women. In total, the sample includes 139 men and 232 women. Demonstrating a positive correlation between the implementation of strategies to improve accessibility to information and the quality of service at the UEA. By strengthening these strategies, the response capacity to student requests is improved.